Return & Exchange Policy

Last Updated: September 2026

At Nili Creation, every order is carefully processed before dispatch. As our products are sarees and may include delicate fabrics and handloom work, we do not accept general returns or exchanges based on personal preference.

1. When Exchange Is Accepted

Exchange is available only in the following cases:

  • Wrong product received
  • Product received damaged
  • Manufacturing defect

The issue must be reported to us promptly after delivery.

2. Unboxing Video Is Mandatory

For any claim regarding a wrong, damaged, or defective product, a clear and continuous unboxing video is mandatory.

The video should clearly show the package, packaging condition, and product from the beginning of the opening process.

Claims without a proper unboxing video may not be accepted.

3. Product Condition

For an approved exchange, the product must be unused and in its original condition, with the original tags and packaging intact.

Products that have been used, washed, altered, or damaged after delivery are not eligible for exchange.

4. Non-Eligible Cases

Exchange is not available for:

  • Change of mind or personal preference
  • Colour variation caused by lighting, photography, or screen settings
  • Sale or discounted products
  • Products that have been used or washed
  • Products altered or damaged after delivery
  • Made-to-order products

5. Exchange Shipping

If the exchange is approved because of a wrong, damaged, or defective product received from Nili Creation, the applicable return/replacement shipping cost will be borne by Nili Creation.

For other circumstances where an exchange is not applicable, shipping charges will not be reimbursed.

6. Refunds

Nili Creation does not offer refunds for general returns or change-of-mind requests.

If an approved exchange cannot be fulfilled because the replacement product is unavailable, the appropriate resolution will be communicated to the customer.

7. Exchange Request

To report an eligible issue, please contact us through:

WhatsApp: +91 98344 11774
Email: theniliofficial@gmail.com

Please provide your order details along with clear photographs and the required unboxing video.